Our story
HANGARR was born in London with one simple mission: to make second-hand effortless
Both founders spent years working in fast-paced roles in corporate jobs and loved shopping second-hand all the while. It was better for the planet and more interesting than anything the high street had to offer.
But buying and selling second-hand proved harder than it should be. Listings with blurry photos and missing details. Selling that turned into a second job. Photographing, describing, pricing, posting. Customer support dominated by AI. And anything damaged often got thrown away, because finding a reputable tailor or cobbler is time consuming.
We felt it was time to give second-hand fashion the love it deserves. So we're building HANGARR. Just second-hand, done properly, and built by people who actually use it.
With almost no budget, we're starting small and scaling up with the help of the community, and your feedback keeps us in the fight. Please reach out to us. We read and respond to all emails you send us at info@hangarr.co.uk, and hearing your comments makes it all worth it.
Our commitment
Community Focus
Having used second-hand platforms for about 15 years, we feel confident that we can offer a rewarding experience on HANGARR. But perfecting that experience will only come with the support of the second-hand community. Which is why we want to include your feedback about what we can do better, and incorporate that as much as we possibly can. Our main channel for discussion right now is our newsletter. But we are also reviewing support tickets and all of our contact channels to get your feedback.
A Hassle-Free Experience
Accounts getting banned by AI, customer support impossible to reach, tediously slow listing creation, disputes, poor item search, items that don't fit as described. There are many things that can make buying and selling second-hand frustrating. Our aim is to make second-hand as simple and easy as we can. We've started with a few key areas and hope to simplify things further over time.
- no AI accounts reviews or customer support, ever
- listing multiple items in bulk in 60 seconds with our Smart Upload™ service
- beautiful listings with photo backgrounds removed, and video clips for all the little details
- human review for all transaction disputes
- repair and alterations service to help keep your favourites alive for longer
- coming soon: optional paid refunds for buyers on items you're not sure about, with sellers able to opt out
Proper Support for Different Types of Users
We want to support casual buyers, sellers and professional resellers. Whether that's through bulk listing tools, social profiles, sales analytics or easy searches and recommendations, we want to make sure all cases are covered. If you feel that your use case isn't well supported, tell us about it via any of our contact channels.
A Sustainable Focus
35 items of clothing are binned per year in the UK by the average person. We think that needs to change. Which is why we've partnered with small businesses for our fixing services so that we can help reduce the number of items going to waste. A ripped lining in a beautiful leather jacket shouldn't be a reason to throw it away. Wearing something that fits you perfectly with all of its colourful history attached to it beats buying new every time.
We're proud to be a member of ReLondon's circular community, London businesses working to cut waste through reuse, repair and sharing.
