How partnering works
Customers photograph what needs repairing or altering and describe the work, and you quote on the jobs you want. If anything isn't clear, message the customer before you quote, and keep chatting until the job is done. The customer pays the postage both ways, not you, and we hold their payment until the work is finished.
From quote to payment
- 01
Get jobs
Check the jobs board for new repairs and alterations and quote from there. We also email you when a new job comes in, and customers can invite you to quote directly.
- 02
Quote
Message the customer first if anything isn't clear, then set your price and turnaround, up to 14 days. You can agree changes before they pay.
- 03
Repair or alter
The item arrives with a label the customer has paid for. Mark each step as you go, then pick a return option and we send you the label.
- 04
Get paid
You get paid after the customer confirms it's OK, or 8 days after it's back with them if they don't report a problem.
What you get
- Extra work when you want it: quote when you have space, and pause new jobs whenever you're busy.
- Repair and alteration jobs from HANGARR customers, on one board.
- No postage to pay: the customer pays both ways and we buy the labels.
- The customer pays when they accept your quote, before the item is sent to you.
- A person reads every dispute, and your payment waits safely while we look into it.
- We keep 20% of the price of each repair or alteration. Postage isn't part of it, and there's no fee to join.
Frequently asked questions
What does it cost?
We keep 20% of the price of each repair or alteration. Postage isn't part of it, and there's no fee to join.
Who pays for postage?
The customer, when they accept your quote. We buy both labels, so you never pay to post an item in or out.
Can I talk to the customer?
Yes. Message them from the job before you quote, and all the way through the repair or alteration.
Can I choose which jobs I take?
Yes. You only quote on the jobs you want, and you can pause new work from your dashboard whenever you're busy.
What if the customer isn't happy?
They have 7 days after the item is back with them to report a problem. We hold your payment while a person looks into it, and pay you once it's settled in your favour.
Do I need to set up payouts before I start?
No. You can quote and take jobs straight away. Set up payouts with Stripe when you're ready: your money waits for you until you do.
How do I join?
Apply with your business details and workshop address. We review every application and aim to reply within 24 hours.