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Privacy Policy

Last updated: 3 October 2026
Controller: HANGARR LTD (“HANGARR”, “we”, “us”), a company registered in the United Kingdom.
Contact / data requests: info@hangarr.co.uk

HANGARR is a second-hand fashion marketplace (buying, selling, and clothing repair/“mending” and concierge selling services). This policy explains what personal data we collect, why, who we share it with, and your rights. It covers our mobile apps (iOS/Android) and website.

1. Data we collect

You give us:

  • Account: email address, password (managed by our identity provider, we never see or store your raw password), display name, and optionally phone number.
  • Profile / style: sizes, brands, and style preferences you choose to add.
  • Listings: photos and videos of items, descriptions, prices, and category/condition details.
  • Addresses: shipping and return postal addresses used for orders, mending, and concierge.
  • Messages: the content of in-app chats with other users and with repair partners (“tailors”).
  • Support: the subject and description of any support tickets or reports you submit.

Created when you use HANGARR:

  • Transactions: orders, purchases, sales, offers, payouts, and related history.
  • Usage / product analytics: in-app events (e.g. liked items), stored in our own systems. On the website, if you consent, we also use Google Ads conversion measurement as described below. We do not use a third-party analytics SDK in our mobile apps.
  • Recommendation signals: which listings you view and save, tied to your account or, if you are not signed in, to a session identifier. We send these signals, together with public listing details, to a hosted recommendation provider so we can suggest items you are more likely to want (see §3).
  • Technical / diagnostics: app crash and error reports, and basic device/technical data needed to run and secure the service.
  • Push notifications: if you allow notifications, we store a device push token (an identifier for your installation of the app, issued by the notification service) against your account, so we can send you order, offer, and message alerts. It is deleted when you sign out or turn notifications off, and you can withdraw permission at any time in your device settings.

Payments: card and bank details for purchases and seller payouts are collected and stored by our payment provider. HANGARR does not store full card numbers or bank credentials.

2. How we use your data (and legal bases: UK GDPR)

  • Provide the service (accounts, listings, buying/selling, mending, concierge, messaging): performance of a contract.
  • Payments & payouts: contract.
  • Shipping & fulfilment (generate labels, tracking): contract.
  • Listing assistance: when you create a listing, we send your listing images to our listing assistance providers (Anthropic, OpenAI and PhotoRoom) to help draft and prepare your listing, contract / legitimate interests (helping you list quickly). In the app we ask your permission before your first upload. These providers process the images only to return a result to us; see §4.
  • Safety, fraud prevention, moderation, and reports/blocks: legitimate interests and legal obligation.
  • Service emails (order updates, security): contract; product-improvement analytics: legitimate interests.
  • Recommendations: use the listings you view and save to personalise the items we suggest to you: legitimate interests (showing you relevant items).
  • Advertising measurement: with your consent, measure whether a Google advert led to an action on our website and use that measurement to improve campaign performance: consent. We keep personalised advertising disabled in our tag.

We do not sell your personal data. We do not send names, email addresses, card details, photos, or request answers to Google through the conversion tag. The event contains only the configured conversion action and request reference. We do not use enhanced conversions or build remarketing audiences through it.

3. Who we share it with

We share personal data only with categories of service providers (“processors”) acting on our instructions, and where necessary to complete your transactions. We do not sell your personal data. The categories are:

  • Cloud hosting & storage providers: run our servers and database and store your listing photos and videos.
  • Authentication provider: manages account sign-in and passwords.
  • Payment provider: processes payments and seller payouts, and holds card/bank details.
  • Email delivery providers: send transactional order and account emails.
  • Listing assistance providers (Anthropic, OpenAI and PhotoRoom): process listing images to help draft and prepare listings (see §4).
  • Shipping & logistics providers and carriers: generate labels and tracking (recipient name and address).
  • Recommendation provider: receives the listings you view and save, with your account or session identifier and public listing details, and returns personalised suggestions. It does not receive your name, email address, or payment details.
  • Diagnostics providers: collect crash and error reports to keep the app reliable.
  • Push notification providers: deliver notifications to your device (this necessarily involves Apple's and Google's notification services, which your device is already registered with).
  • Advertising measurement provider: if you consent on the website, Google receives technical data including the page URL, IP address, browser/device information, advertising click identifiers, the configured conversion action, and a request reference. Google uses this to attribute actions to our adverts and report campaign performance.
  • Other users: only see what's necessary for a transaction (e.g. a buyer/seller sees the counterparty's shipping details and any messages you send them).

We may also disclose data where required by law, or to protect our rights, users, or the public. A current list of the specific providers we use is available on request at info@hangarr.co.uk.

4. Processing of your listing images

Images you add to a listing, including from videos, are sent to third-party AI providers (Anthropic, OpenAI and PhotoRoom) to help draft and prepare your listing. We instruct these providers to process the images only to return the result to us. In the app we ask your permission before your first upload. Do not upload photos or videos containing other people or sensitive personal information you don't want processed this way.

5. International transfers

Some providers we use are based outside the UK/EEA (including the United States), so your data may be transferred internationally. Where it is, we rely on appropriate safeguards (e.g. the UK International Data Transfer Agreement / EU Standard Contractual Clauses).

6. Cookies and advertising measurement

We store your advertising-measurement choice in your browser so we can respect it. This preference storage is necessary whether you accept or reject. Until you accept, HANGARR does not load Google Tag Manager or the Google Ads tag.

If you accept, Google Tag Manager loads our Google Ads conversion tag. Google Ads may set first-party cookies beginning with _gcl_ to remember an advertising click and measure whether it led to a conversion. Google says these cookies last for up to 90 days. We configure the container for conversion measurement, with analytics storage and ad personalisation disabled.

You can accept, reject, or withdraw consent at any time using Cookie settings in the site footer. Withdrawing consent stops further Google Ads measurement from HANGARR; you can also delete existing cookies in your browser settings.

7. Retention & deletion

  • We keep account and listing data while your account is active.
  • You can delete your account in the app (Account → My settings → Delete account) or on the website. Deletion removes your sign-in and anonymises your personal details. Order and transaction records are retained where we're legally required to (tax, accounting, dispute resolution) but are dissociated from your identity where possible.
  • You cannot delete your account while you have active orders or repairs in progress.

8. Your rights (UK GDPR)

You have the right to access, correct, delete, restrict, or object to processing of your data, and to data portability. To exercise these, use in-app controls or contact info@hangarr.co.uk. You can complain to the UK Information Commissioner's Office (ico.org.uk).

9. Security

Data is encrypted in transit (HTTPS/TLS). Passwords are managed by our identity provider and are never stored in plain text. Payment credentials are held by our payment provider. We restrict internal access to personal data.

10. Children

HANGARR is not intended for anyone under 18. We do not knowingly collect data from children.

11. Changes

We'll update this policy as the service evolves and post the new version here with a revised “Last updated” date.

12. Contact

HANGARR LTD, info@hangarr.co.uk. Our registered company address is on the public Companies House register (UK) and available on request.

Privacy Policy | HANGARR