Hangarr
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Privacy Policy

Last updated: 23 July 2026
Controller: Hangarr LTD (“Hangarr”, “we”, “us”), a company registered in the United Kingdom.
Contact / data requests: info@hangarr.co.uk

Hangarr is a second-hand fashion marketplace (buying, selling, and clothing repair/“mending” and concierge selling services). This policy explains what personal data we collect, why, who we share it with, and your rights. It covers our mobile apps (iOS/Android) and website.

1. Data we collect

You give us:

  • Account: email address, password (managed by our identity provider — we never see or store your raw password), display name, and optionally phone number.
  • Profile / style: sizes, brands, and style preferences you choose to add.
  • Listings: photos and videos of items, descriptions, prices, and category/condition details.
  • Addresses: shipping and return postal addresses used for orders, mending, and concierge.
  • Messages: the content of in-app chats with other users and with repair partners (“tailors”).
  • Support: the subject and description of any support tickets or reports you submit.

Created when you use Hangarr:

  • Transactions: orders, purchases, sales, offers, payouts, and related history.
  • Usage / product analytics: in-app events (e.g. liked items), stored in our own systems (we do not use third-party advertising or analytics SDKs).
  • Technical / diagnostics: app crash and error reports, and basic device/technical data needed to run and secure the service.

Payments: card and bank details for purchases and seller payouts are collected and stored by our payment provider — Hangarr does not store full card numbers or bank credentials.

2. How we use your data (and legal bases — UK GDPR)

  • Provide the service (accounts, listings, buying/selling, mending, concierge, messaging) — performance of a contract.
  • Payments & payouts — contract.
  • Shipping & fulfilment (generate labels, tracking) — contract.
  • AI listing assistance — when you create a listing, we send your item photos to third-party AI image-processing providers to draft a title, description, and category, and to produce a clean cut-out image — contract / legitimate interests (helping you list quickly). These providers process the images only to return a result to us; see §4.
  • Safety, fraud prevention, moderation, and reports/blocks — legitimate interests and legal obligation.
  • Service emails (order updates, security) — contract; product-improvement analytics — legitimate interests.

We do not sell your personal data and do not use it for third-party advertising.

3. Who we share it with

We share personal data only with categories of service providers (“processors”) acting on our instructions, and where necessary to complete your transactions. We do not sell your personal data. The categories are:

  • Cloud hosting & storage providers — run our servers and database and store your listing photos and videos.
  • Authentication provider — manages account sign-in and passwords.
  • Payment provider — processes payments and seller payouts, and holds card/bank details.
  • Email delivery providers — send transactional order and account emails.
  • AI image-processing providers — analyse listing photos to draft listings and remove image backgrounds (see §4).
  • Shipping & logistics providers and carriers — generate labels and tracking (recipient name and address).
  • Diagnostics providers — collect crash and error reports to keep the app reliable.
  • Other users — only see what's necessary for a transaction (e.g. a buyer/seller sees the counterparty's shipping details and any messages you send them).

We may also disclose data where required by law, or to protect our rights, users, or the public. A current list of the specific providers we use is available on request at info@hangarr.co.uk.

4. AI processing of your photos

Listing photos you upload are sent to third-party AI image-processing providers to generate listing text and cleaned-up images. We instruct these providers to process the images only to return the result to us. Do not upload photos containing other people or sensitive personal information you don't want processed this way.

5. International transfers

Some providers we use are based outside the UK/EEA (including the United States), so your data may be transferred internationally. Where it is, we rely on appropriate safeguards (e.g. the UK International Data Transfer Agreement / EU Standard Contractual Clauses).

6. Retention & deletion

  • We keep account and listing data while your account is active.
  • You can delete your account in the app (Account → My details → Delete account) or on the website. Deletion removes your sign-in and anonymises your personal details. Order and transaction records are retained where we're legally required to (tax, accounting, dispute resolution) but are dissociated from your identity where possible.
  • You cannot delete your account while you have active orders or repairs in progress.

7. Your rights (UK GDPR)

You have the right to access, correct, delete, restrict, or object to processing of your data, and to data portability. To exercise these, use in-app controls or contact info@hangarr.co.uk. You can complain to the UK Information Commissioner's Office (ico.org.uk).

8. Security

Data is encrypted in transit (HTTPS/TLS). Passwords are managed by our identity provider and are never stored in plain text. Payment credentials are held by our payment provider. We restrict internal access to personal data.

9. Children

Hangarr is not intended for anyone under 18. We do not knowingly collect data from children.

10. Changes

We'll update this policy as the service evolves and post the new version here with a revised “Last updated” date.

11. Contact

Hangarr LTD — info@hangarr.co.uk. Our registered company address is on the public Companies House register (UK) and available on request.